Resolving “The start address cannot be crawled” issues in MOSS Shared Services

We’ve been getting SharePoint Services Search warning 2436 in our event logs.

The start address cannot be crawled.

Context: Application ‘Search index file on the search server’, Catalog ‘Search’

Details:
The object was not found. (0x80041201)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

It’s more of an annoyance than anything as searches are working fine.

The top Google search results suggest a registry edit involving loopback checking. That didn’t work. Nor did another search that suggested changing content access accounts. What did work – and makes sense – is this post on a Microsoft forum:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.sharepoint.setup_and_administration&tid=83b7ce07-e248-4ed3-8be6-5ba9089e0055&cat=en_US_36D27378-C1C7-DC25-5AE5-1A1D5FBC9671&lang=en&cr=US&sloc=en-us&m=1&p=1&mid=fac055df-c177-42f2-9347-87f45f5b5f72

Basically, what is happening is that the Shared Services Administration site is being hosted on a URL with no default page. The indexer is thus getting a 404 error and assuming that the URL is invalid. The fix is easy enough; simply create a new site collection at the root of the Shared Services Administration site and the warning will go away.

1 thought on “Resolving “The start address cannot be crawled” issues in MOSS Shared Services”

  1. You’re a lifesaver. Been hunting this problem down for months and this post finally addressed the problem perfectly. Thanks!

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